What is your return policy?
How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
SEND RETURNS TO:
JJDesignerJewelry Returns Dept.
REFUNDS & PROCESSING TIME
If your package arrives at JJDesignerJewelry Returns Department within the 30-day timeline specified above, your refund will be processed in the original form of payment within 1-2 weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from JJDesignerJewelry.
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
WITHIN THE US
ALL orders in the CONTINENTAL USA over $50.00 get FREE SHIPPING.
Orders with Standard Shipping typically take between 1-2 business days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use USPS as our preferred shipping carrier for domestic orders. We use USPS for international and APO/FPO addresses. Some orders may be shipped using UPS, depending on delivery address. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. JJDesignerJewelry will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
Please remember that delivery time does not include weekends or holidays.
Standard orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days.
FREE SHIPPING on International orders over $100. For International Orders, we are not responsible for any fees that your country have charged you, example like Duty, Taxes, Postal Delivery Fee, or some other fees that your country had applied.