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Shipping & Returns

 What is your return policy?

  • We accept returns for refund within 14 calendar days from the date you place your order.
  • We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.
    • All sale items and items purchased at a discount are FINAL SALE. For any questions, please contact us. Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
    • Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
    • If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 
    • Damages must be reported within 3 days of receiving merchandise or cannot be returned.
    • Jewelry are returnable in new condition but not exchangeable. Jewelry are not returnable if they are in the sale section.
    • Gift Cards Final Sale/Clearance category items are final sale and may not be returned or exchanged. 

 How should I send my return back?

 Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.

  • Securely repackage your items in the package you received them in.
  • Login to your account > My Account > Completed > Select the item you wish to return!
  • Please note that shipping and handling charges are not refundable. The cost of the return shipping of 3.95 will be deducted from your refund or store credit. Return shipping costs are currently not reimbursed by JJDesignerJewelry.

 

SEND RETURNS TO:

JJDesignerJewelry Returns Dept.

Order #_________________
9090 Union Park Way Suite 116
Elk Grove, CA 95624

 REFUNDS & PROCESSING TIME

If your package arrives at JJDesignerJewelry Returns Department within the 30-day timeline specified above, your refund will be processed in the original form of payment within 1-2 weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from JJDesignerJewelry.

What if my package is refused or not delivered?
 
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
  • Prioirty mail $7.95 return cost.
  • First Class Shipping: $3.95 return cost.
  • If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.

 

 

SHIPPING

WITHIN THE US

ALL orders in the CONTINENTAL USA over $50.00 get FREE SHIPPING.

Orders with Standard Shipping typically take between 1-2 business days to be processed and shipped.  Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use USPS as our preferred shipping carrier for domestic orders. We use USPS for international and APO/FPO addresses. Some orders may be shipped using UPS, depending on delivery address. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. JJDesignerJewelry will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

Weekends
Please remember that delivery time does not include weekends or holidays.

Standard Shipping
Standard orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days.

INTERNATIONAL SHIPPING

FREE SHIPPING on International orders over $100. For International Orders, we are not responsible for any fees that your country have charged you, example like Duty, Taxes, Postal Delivery Fee, or some other fees that your country had applied.

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